Shipping

• Tuner Toys uses FedEx or UPS exclusively for
   all shipments from our location, including worldwide shipments. We may choose
   either of these carriers at our discretion.  We charge the actual shipping rate quoted from the
   carrier's website, we do not overcharge.
• For purchases filled by our
   distributors, these items will be shipped by the distributor's shipping method
   of choice.
• For purchases paid by Paypal accounts,
   we ship only to the verified address on the account.
• For purchased paid by credit card, we
   ship only to the billing address of the credit card.
• For purchases paid by money order,
   we'll ship wherever you tell us to.
• For purchases paid by check, we'll
   ship to the address on the check, after it has cleared the bank.
• Filing a shipping claim with the
   shipper is the responsibility of the buyer, Tuner Toys may assist in this
   process at our discretion.
• Tracking information will be provided
   to the email address provided during checkout. This tracking information may
   be for several different packages, as your order may be fulfilled from
   different suppliers.
• Return shipping is always the
   responsibility of the customer.  This can get pricey for our overseas
   customers, check before you buy! This is the cost of purchasing a shipped
   item, if you are not prepared to pay this cost, do not purchase the item.
• Some products may be shipped directly
   from our suppliers. Availability may be subject to the supplier's on hand
   inventory. Please contact us before ordering if a definite delivery time is
   required for the product.

Returns

• All customer returns are subject to a
   20% restocking fee, not to be less than $10.
• Returns may not be accepted after 30
   days from purchase date.
• All reasonable returns will be
   accepted, provided that all bags, boxes, or containers must be unopened, and
   any seals unbroken.
• Any items that have been opened, or
   have broken seals, may incur an additional cost for repackaging and
   restocking.
• We reserve the right to reject any
   item for return, and issue a replacement or store credit at our discretion.
• Return shipping is always the
   responsibility of the customer.  This can get pricey for our overseas
   customers, check before you buy! This is the cost of purchasing a shipped
   item, if you are not prepared to pay this cost, do not purchase the item.
• Refunds will not be granted until the
   item has been received at our facility, and has been approved by Tuner Toys
   for refund.

Cancelled Orders

• All cancelled orders are subject to a
   20% processing fee, not to be less than $10.

Refunds

• Refunds for returned products and core
   fees may be paid by Paypal, Visa, MasterCard or Company Check (or other means)
   at Tuner Toys discretion.

Warranties

• Warranty support for some products
   that Tuner Toys carries, may be provided by other companies.
• Warranty issues will commonly be
   handled by the manufacturer of the product.
• Tuner Toys will honor all manufacturer's
   warranties as stated by the manufacturers.
• All warranties are voided, if Tuner
   Toys deems that the part was abused, mistreated, or incorrectly installed.

CPI/CSFI/Spider units for GM
vehicles

• The performance history of the
   replacement units we sell has been proven time and time again.  Although
   we have had some customers who have experienced problems after installation,
   claim these units are faulty and desire to exchange them, 99% of the returned
   units have proven to be good functioning units.  We feel that the reason
   for the majority of these returns has been incorrect installation of the
   units.  Because of this, we have been forced to put this policy in place. 
   
• Unit returns will be handled by the
   manufacturer of these units. 
• Tuner Toys may assist in the return
   process, but will defer to the manufacture in most cases, at our discretion. 
   
• Warranty and Service will also be
   handled by the manufacturer.
• No more than one replacement unit will
   be sent to the customer, at the discretion of the manufacturer.
• Return shipping will be the customer's
   responsibility. 
• An exchange unit may not be processed
   until the faulty unit has been received by the manufacturer, at the
   manufacturers discretion. 
• If the customer desires the exchange
   unit to be immediately shipped,  they will need to purchase a second
   unit.  A refund will then be issued for the exchanged unit, provided it
   is accepted for return, at the manufacturers discretion.

Forced Induction / Performance
Parts

• Due to the nature of performance
   applications, all forced induction and performance parts are sold without any
   expressed warranty or any implied warranty of merchantability or fitness for a
   particular purpose. TunerToys shall not, under any circumstances, be liable
   for any special, incidental or consequential damages, including, but not
   limited to, damages or loss of other property or equipment, loss of profits or
   revenue, cost of purchased or replacement goods, or claims of customers of the
   purchaser which may arise and/or result from the sale, installation or use of
   these parts. Our product manufacturers reserve the right to make product
   improvements and changes without notice and without incurring liability with
   respect to similar products previously manufactured.
• All Forced Induction / Performance are
   sold for off-road use only.
• Not responsible for any damage or
   injury resulting from the use of any product.

Legal Compliance

• Customer warrants that
   he/she has the legal authority to purchase this equipment, and that he/she
   will not use, sell, or otherwise distribute this item in any manner in
   violation of applicable state and federal laws. Buyer also agrees to indemnify
   and hold harmless Tuner Toys for liability from any and all claims arising out
   of Customer's use, sale, or distribution of this item.

Customer Privacy


 

eBay Purchases

• By pressing the "Place Bid" button, the
  customer explicitly acknowledges that this action shall be treated as a legally
  binding  "ELECTRONIC SIGNATURE," as this term is defined under federal law
  in the electronic signatures section of the GLOBAL AND NATIONAL COMMERCE ACT OF
  2000. Buyer also acknowledges that he or she has read the terms and conditions
  of use/sale in this page and as contained in this page as hosted at
   Policies as well as
   eBay's
   Rules for Buyers in their entirety, and has unconditionally accepted all
   terms included therein.
• Tuner Toys reserves the right to
   reject any bid without notice.

eBay Feedback

• Tuner Toys is serious about customer
   service.  We believe that any issue can be handled without the need for
   negative feedback.  Our feedback rating proves that we have been able to
   achieve this very high level of customer service.  If you have any
   issue with our service, please contact us to correct the problem, as we will
   provide negative feedback to any customer who leaves us negative feedback.
• We will not leave feedback until buyer
   feedback has first been left for us.